FAQ's

Check out some of the FAQ's below and feel free to contact us if you need further assistance.

Q: What is the estimated delivery time for my arcade cabinet?

A: The delivery time varies based on our current order volume and weather conditions. On average, the turnaround time is 1 to 3 weeks, with the exact duration depending on the shipping destination. Build time is typically 26-35 work hours once your order and customizations are confirmed -- since every cabinet is custom-built to your spec, exact timing can vary, especially around holidays. Call us at (800) 705-9901 ext. 1 or chat with us for the most current estimate on your order.

Q: What is the transportation method for delivering the arcade to my house? A: All arcades are shipped on pallets through various LTL Freight Shipping companies. It's important to note that these freight companies do not bring the units inside your house. However, since all full size arcade machines weigh between 95-130 lbs, it is easily manageable for two people to move them if needed.

Q: What is the shipping cost?

A: Arcade cabinets don't ship like Amazon packages. Yours weighs about 120 lbs and stands taller than you, so it travels on a pallet by LTL freight truck, with a scheduled delivery appointment and a liftgate to lower it to your curb. Our standard freight rate for that service is $429 per cabinet -- and most orders ship for far less, from $65. Here's how:

Volume. We ship cabinets every week, so our carrier rates are negotiated, not retail.

Routing. We build in batches and group orders by region. When yours rides with others heading your way, the freight cost drops -- and your rate drops with it.

In-house crating. We pallet, wrap, and box every cabinet in our own shop instead of paying a third party to do it.

Enter your ZIP at checkout for this week's rate. Rates refresh every Monday. Every shipment includes the pallet, heavy-duty crate box, straps and wrap, all transit charges, the residential delivery fee, the delivery appointment, and liftgate service. Rates apply to the contiguous U.S. (lower 48 states) only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO addresses, or outside the United States.

Q: Can I get an update on my order? I placed my order 5 days ago and haven't heard from anyone?! A: We appreciate your patience. Please understand that we work 11-12 hour days, focusing on building everyone's arcades rather than engaging in extensive email or phone correspondence. Our factory is consistently busy, and we strive to meet the demand. If you've placed your order within the normal timeframe of 1-3 weeks, please refrain from calling or messaging for updates. Standard procedure for all US Freight Carriers involves calling the receiver (you) once the shipment reaches the local terminal (your local terminal). They will coordinate with you to schedule the delivery date and time. Not receiving a call from us is a positive sign, indicating that everything is progressing smoothly, and you should receive your order within the usual 1-3 week timeframe, depending on the shipping destination and weather conditions. In case of any complications leading to a delay, we will proactively reach out to you. We take pride in being an arcade factory that delivers fully built arcades from scratch in under a month, a service unmatched by other manufacturing businesses. If you have further questions or concerns, feel free to reach out, and we'll do our best to assist you.

Note: Custom orders, weather conditions, holidays could potentially delay the estimated receiving date by a few days. We are not responsible for that and have no control over it.

Q: I haven't received a call from the transportation company, but the website says fulfilled 4 days ago? I'm worried that it's probably lost? A: Freight transportation companies follow a process where they call you once the unit reaches your local terminal to arrange a delivery date and time for residential delivery. Large freight trucks, typically 18-wheelers, go through multiple terminals before reaching the final destination. Please understand that receiving a large item like this involves a different process than receiving a small item through the regular postal office. If you haven't received a call yet, it's likely that the unit is still in transit. Please allow for the standard processing time, and the transportation company will reach out to coordinate the delivery. If you have any concerns or need further assistance, feel free to reach out, and we'll do our best to help.

Q: I've never received a confirmation for my order, but I see that the charge went through a few days ago?! What's going on? A: Our website requires either an email or a phone number for payment. In some cases, customers may register with their email, then create another account with their phone number due to password issues. When they check out, a text message is sent to the provided phone number for confirmation. The system automatically detects the information provided (email or phone) and sends the confirmation accordingly. If you haven't received confirmation and need a copy of the invoice, please reach out to us at support@qualityarcades.com, and we'll assist you promptly. We appreciate your understanding.

Q: Can I cancel my order? A: No. We start building the moment your order is processed -- like a custom-ordered car, your cabinet is built to the exact configuration you chose, and materials, labor, and freight are committed right away. Please review your selections carefully before ordering. See our Terms and Conditions for the full cancellation and return policy.

Q: I bought a Quality Arcades machine second-hand. Can you help me set it up, fix it, or add something to it? A: No. Warranty and support are provided only to the original purchaser who bought directly from qualityarcades.com, and they are not transferable -- even if the seller gives you their name or order number. We're a factory-direct manufacturer; support for units we did not sell to you is not included in our pricing. We also do not provide help with third-party software, added controllers, or other modifications on any cabinet.

Q: What does the warranty cover? A: Original purchasers get a 2-year Limited Warranty on our build -- the cabinet construction, control panel assembly, wiring, and how we put the components together. Components we install but don't manufacture (the display, computer or board, power supply) are covered by their own manufacturers' warranties. Units used commercially, modified, loaded with third-party software, or bought second-hand are not covered. Full details are in our Terms and Conditions.

Q: Do I need to anchor the cabinet? A: Yes. Every cabinet ships with an anti-tip wall bracket at no charge. Anchor it to a wall stud before first use and again any time you move it, especially on carpet. An unanchored cabinet can tip and cause serious injury.

Q: What's the difference between a 4-way and an 8-way joystick? A: All units come with standard 8-way joysticks, which move up, down, left, right, and all four diagonals. The vast majority of games are designed for 8-way movement, which is why nearly all multi-game cabinets use them. A 4-way joystick moves only up, down, left, and right -- classic maze games from the early days used this style, since diagonal movement wasn't needed. If you're playing a 4-way style game on an 8-way joystick, practice moving cleanly in the four cardinal directions before assuming something is wrong with the joystick. You can also rotate the circular restrictor plate on the bottom of the joystick to lock it to 4-way movement. For a dedicated 4-way feel, an aftermarket 4-way joystick can be purchased and installed; note that modifications are not covered by the warranty.